New Technology - Customers? Who do they think they are? - The move away from single-source software solutions for the whole enterprise still leaves some pretty huge subjects for singular attention. In July Geoff Tyler looked at e-procurement. Now he goes about-face to customer relationship management.
| Year of publication: |
2001
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| Authors: | Tyler, Geoff |
| Published in: |
Management services : journal of the Institute of Practitioners in Work Study, Organization and Methods. - London, ISSN 0307-6768, ZDB-ID 1967940. - Vol. 45.2001, 10, p. 18-20
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