Technology in a call center an asset to managing customers and their needs?
Devina Oodith; Sanjana Brijball Parumasur
| Year of publication: |
2014
|
|---|---|
| Authors: | Oodith, Devina ; Parumasur, Sanjana Brijball |
| Published in: |
Problems and perspectives in management : PPM ; international research journal. - Sumy : Business Perspectives, ISSN 1727-7051, ZDB-ID 2464229-0. - Vol. 12.2014, 1, p. 72-82
|
| Subject: | understanding the technology/system | ease of use of technology | personal interaction | self-service | Callcenter | Call centre | Selbstbedienung | Self-service | Beziehungsmarketing | Relationship marketing | Informationstechnik | Information technology | Technischer Fortschritt | Technological change |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010375781