Technology mediation in service delivery: A new typology and an agenda for managers and academics
Year of publication: |
2012
|
---|---|
Authors: | Schumann, Jan H. ; Wünderlich, Nancy V. ; Wangenheim, Florian |
Published in: |
Technovation : the international journal of technological innovation, entrepreneurship and technology management. - Amsterdam : Elsevier Scientific Publishing Co., ISSN 0166-4972, ZDB-ID 83860. - Vol. 32.2012, 2, p. 133-144
|
Saved in:
Saved in favorites
Similar items by person
-
Technology-Mediated Services: A Typology And Implications ForResearch And Management
Wünderlich, Nancy V., (2006)
-
Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen
Wangenheim, Florian von, (2008)
-
Wünderlich, Nancy V., (2007)
- More ...