Technology, selection, and training in call centers
Year of publication: |
2009
|
---|---|
Authors: | Sieben, Inge ; Grip, Andries de ; Longen, Jessica ; Sørensen, Ole |
Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 62.2008/09, 4, p. 553-572
|
Subject: | Callcenter | Call centre | Informationstechnik | Information technology | Betriebliches Bildungsmanagement | Employer-provided training | Personalauswahl | Personnel selection | Welt | World | 2003-2006 |
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