Teleworking and clients' perception of frontline services : evidence in higher education during the COVID-19 pandemic
Year of publication: |
2023
|
---|---|
Authors: | Zhang, Youlang ; Hu, Wei |
Published in: |
Public performance & management review. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-9271, ZDB-ID 2016974-7. - Vol. 46.2023, 3, p. 585-611
|
Subject: | COVID-19 | higher education | performance evaluation | street-level bureaucrats | teleworking | Coronavirus | Telearbeit | Telework | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Epidemie | Epidemic | Großbritannien | United Kingdom | Studium | University education | Wirkungsanalyse | Impact assessment |
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