Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre
Year of publication: |
2015
|
---|---|
Authors: | Sá, Patrícia Moura ; Pinto de Sá, Ana Cristina |
Published in: |
Achieving competitive advantage through quality management. - Cham : Springer, ISBN 978-3-319-17250-7. - 2015, p. 253-264
|
Subject: | Qualitätsmanagement | Quality management | Arbeitsgestaltung | Job design | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Callcenter | Call centre | Portugal |
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