Tesco – Competitive Management Development
Reports on development of a training and development strategy to meet the challenges of the 1990s facing a large food retailer. Starting with discussion groups to identify how First Class service could be achieved, reports on how this resulted in training to meet the needs of people in each store. The development of a competency framework was also essential to support the achievement of critical success factors.
Year of publication: |
1994
|
---|---|
Authors: | Hammett, Steve ; McMeikan, Ken |
Published in: |
Executive Development. - MCB UP Ltd, ISSN 1758-6011, ZDB-ID 2062748-8. - Vol. 7.1994, 6, p. 4-6
|
Publisher: |
MCB UP Ltd |
Subject: | Customer service | Food industry | Management development | Management styles | Performance appraisal | Personal development plans | Recruitment | Retailing | Tesco | Training |
Saved in:
Online Resource
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