Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
Year of publication: |
2008
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Authors: | Pantouvakis, Angelos ; Chlomoudis, Constantinos ; Dimas, Athanassios |
Published in: |
Maritime policy and management : MPM. - London : Taylor & Francis, ISSN 0306-1957, ZDB-ID 7506065. - Vol. 35.2008, 5, p. 449-468
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