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Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges
Juell-Skielse, Gustaf, (2022)
Developing design principles for the implementation of AI in PSM : an investigation with expert interviews
Meyer, Dennis, (2023)
Smart data fabrics : the emerging architectural approach that is revolutionising data and analytics initiatives
Lichtenberg, Joe, (2022)
Innovation, insight and trust : customer experience excellence delivered responsibly in a digital world
Heffner, Mike, (2020)