The Antecedents of Service Expectations
| Year of publication: |
2002
|
|---|---|
| Authors: | Devlin, James F. ; Gwynne, Anne L. ; Ennew, Christine T. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 22.2002, 4, p. 117-136
|