The application of Kano model in the healthcare industry : a systematic literature review
Tejaswi Materla, Elizabeth A. Cudney and Jiju Antony
| Year of publication: |
2019
|
|---|---|
| Authors: | Materla, Tejaswi ; Cudney, Elizabeth A. ; Antony, Jiju |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 6, p. 660-681
|
| Subject: | customer satisfaction | healthcare | Kano model | patient satisfaction | service quality | systematic literature review | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Qualitätsmanagement | Quality management | Kambodscha | Cambodia |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1328980 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199777