The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Year of publication: |
2015
|
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Authors: | Chen, Yuwen ; Fu, Frank Q. |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 32.2015, 1, p. 14-30
|
Subject: | service quality | customer satisfaction | customer loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | China | Beziehungsmarketing | Relationship marketing | Pharmahandel | Pharmaceutical distributors | Einzelhandel | Retail trade |
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