The Board of Directors and The Adoption of Quality Management Tools
<title>Abstract</title> The article examines the role of the board of directors in Local Public Utilities (LPUs). It aims at verifying empirically if a correlation exists between specific characteristics of the board of directors and the adoption of innovative arrangements addressing emerging needs of users and citizens (i.e. quality). By means of applying multivariate statistical methods to a random sample of sixty Italian LPUs, this study finds the relational capital of the boards affecting the take up of quality-oriented actions by LPUs. These results support the resource-dependence theory, neglected by mainstream literature.
Year of publication: |
2011
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Authors: | Monteduro, Fabio ; Hinna, Alessandro ; Ferrari, Roberto |
Published in: |
Public Management Review. - Taylor & Francis Journals, ISSN 1471-9037. - Vol. 13.2011, 6, p. 803-824
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Publisher: |
Taylor & Francis Journals |
Saved in:
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