The challenges of six sigma in improving service quality
| Year of publication: |
2009
|
|---|---|
| Authors: | Nakhai, Behnam ; Neves, Joao S. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 6-7, p. 663-684
|