The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Year of publication: |
2014
|
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Authors: | Vilnai-Yavetz, Iris ; Gilboa, Shaked |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 8.2014, 2, p. 355-373
|
Subject: | Customer dress | Customer attire | Mystery shopper | Service quality | Impression management | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-013-0199-5 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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