The crisis manager : facing disasters, conflicts, and failures
Otto Lerbinger
| Year of publication: |
2012 ; 2nd ed
|
|---|---|
| Authors: | Lerbinger, Otto |
| Publisher: |
New York : Routledge |
| Subject: | Unternehmen | Enterprise | Krisenmanagement | Crisis management | Risikomanagement | Umwelt |
| Description of contents: |
Includes bibliographical references and index
|
Online Resource
| Extent: | xvi, 378 p. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Description based upon print version of record Cover; The Crisis Manager; copyright; Contents; Preface to the Second Edition; PART I: Preparing for an Era of Crises; The Connection Between Risk and Crisis Management; 1. Understanding Crises; Proliferation and Severity of Crises; Recognizing a Crisis; Characteristics of a Crisis-How Managers Are Affected; Crisis as Opportunity; The Inevitable Involvement of the Media; Potential for Public Exposure of Crises Grows; Classifying a Crisis; Conclusions; Appendix to Chapter 1: Guidelines for Analyzing Crises; 2. Risk Management: Preparing for the Worst; The State of Crisis Preparedness Examples of Crisis PreparednessSurveys on State of Crisis Preparedness; Components of Crisis Preparedness; Essentials of a Contingency Plan; Keep a Log-and Learn from Failures; Conclusions; 3. Crisis Communication; The Media Can Damage Reputations; Crises of Communication Failure; Essentials of Crisis Communication; Guidelines for Crisis Communication; Conclusions; 4. Image Restoration Strategies in Crisis Communication; Defensive and Accommodative Strategies; The Art of Apology; Analyzing Crisis Types-Marcus and Goodman Study Two Illustrative Cases: Firestone/Ford and Archbishop Cardinal Bernard LawConclusions; PART II: Crises of the Physical Environment; Similarities and Differences; Coping with Risk; 5. Natural Crises; Major Natural Disasters; Hazard Management Strategies; Overview of FEMA's Emergency Management Strategies; Mitigation: Reinforce the Physical Infrastructure; Preparedness; Quick Response-Activate Contingency Plans; Relief and Recovery Efforts; Conclusions; Appendix to Chapter 5: Major Issues in Relief Efforts; 6. Biological Crises; Characteristics of Biological Diseases Major Cases of Biological CrisesStrategies for Dealing with Biological Crises; Conclusions; 7. Technological Crises; The Rapid Pace of Growth of Technology; Relevance of Risk Analysis; Three Recent Technological Crises; Hazard Management Strategies for Managing Technological Crises; The Future for Dangerous Technologies; Conclusions; Appendix to Chapter 7: Nanotechnology; PART III: Crises of the Human Climate; Application of Issues Management; 8. Confrontation Crises; The Dynamics of Confrontations; Case Studies; Managing Confrontation Crises; Conclusions; 9. Crises of Malevolence; Terrorism Varieties of Malevolent ActsStrategies for Countering Acts of Malevolence; Conclusions; PART IV: Crises of Management Failure; Damaged Relationships; Central Role of Ethics; Measuring Degree of Success; 10. Crises of Mismanagement; Cases of Mismanagement; Strategies for Responding to Crises of Mismanagement; Conclusions; 11. Crises of Skewed Management Values; Cases of Skewed Values; Strategies for Managing Crises of Skewed Values; Conclusions; 12. Crises of Deception; Cases of Management Deception; Response Strategies to Crises of Management Failure; Conclusions Appendix to Chapter 12: Risk as Seen by Behavioral Economics Electronic reproduction; Available via World Wide Web |
| ISBN: | 0-415-89228-7 ; 0-415-89231-7 ; 978-0-203-22213-3 ; 978-0-415-89228-5 ; 978-0-415-89231-5 ; 978-1-280-68710-5 ; 1-280-68710-X ; 978-1-136-59415-1 ; 978-0-415-89228-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012031623