The Current Situation of Supply Chain Management and TechnologyStructure at Al-Hassan Industrial Estate in Jordan

Introduction: countries all over the world have competed to develop their economiesthrough different methods. One of the ways is enhancing Logistics and Supply ChainManagement (LSCM). The Jordanian government is one of the governments that found out thatif it needs to improve the Jordanian economy it has to improve the supply chain management(SCM) in almost every aspect of life.Problem: The current status of the use of information systems for LSCM at Al-HassanIndustrial Estate (AIE), and the current enterprises’ policies for LSCM were not known.Purpose: The study aimed to answer the following questions: What are the major challenges anddevelopments with the use of information systems for LSCM? What is the actual level ofsatisfaction of current AIE enterprises’ policies regarding LSCM? Finally, what is the actualneed of enterprises at AIE for the effective use of information systems for LSCM?Method: The questionnaire helped in gathering data from enterprises on issues related tochallenges, benefits, and development on the use of information systems for LSCM in AIE. Theresearcher used all the 49 companies as the study population at Al-Hassan Industrial Estate inJordan. The SPSS program helped in the analysis of the collected data. The descriptive analysiswas used to represent the results.Conclusions: This study provides a first overview of the Jordanian companies regardingthe LSCM. This study aimed to explore the state of logistics and supply chain management andthe use of information systems to support LSCM at AIE.Current companies’ policies are focusing on suppliers more than customers. Also, the companieshave to spend more effort to develop their LSCM planning by using techniques such asemployee training. In addition, they are using the standard package systems more thancustomized systems. Also, most of the companies benefit more than average by using LSCMsystems. Finally, the majority of these companies are not satisfied with the current policies.