The customer consequences of returns in online retailing: An empirical analysis
Year of publication: |
2012
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Authors: | Griffis, Stanley E. ; Rao, Shashank ; Goldsby, Thomas J. ; Niranjan, Tarikere T. |
Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 30.2012, 4, p. 282-295
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