The dark side of customer participation : when customer participation in service co-development leads to role stress
Year of publication: |
2020
|
---|---|
Authors: | Blut, Markus ; Heirati, Nima ; Schoefer, Klaus |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 2, p. 156-173
|
Subject: | customer participation | service co-development | role stress | negative feelings | dark side | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Stress | Work stress |
-
Xu, Hangjun, (2023)
-
Yang, Yefei, (2015)
-
Auh, Seigyoung, (2019)
- More ...
-
Schoefer, Klaus, (2019)
-
Heirati, Nima, (2016)
-
Extending service brands into products versus services : multilevel analyses of key success drivers
Sichtmann, Christina, (2017)
- More ...