The Deming leadership method: A behavioural and technical approach

Provides an explanation of Deming’s Theory of Profound Knowledge, which includes the four core values. Cites these as appreciation for a system, some knowledge of the theory of variation, a theory of knowledge and some knowledge of psychology. Defines leadership and the actions required to implement the Deming leadership method. Argues this implementation will clear most barriers which exist when starting any total quality management programme and will allow managers/supervisors to acquire enough knowledge to make the transformation from supervisory management to leadership excellence. States that only through applying the Deming principles first will any future improvement be successful.