The determinants of customers’ intention to use smart lockers for last-mile deliveries
Kum Fai Yuen, Xueqin Wang, Fei Ma, Yiik Diew Wong
| Year of publication: |
2019
|
|---|---|
| Authors: | Yuen, Kum Fai ; Wang, Xueqin ; Ma, Fei ; Wong, Yiik Diew |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 49.2019, p. 316-326
|
| Subject: | Last-mile deliveries | Smart lockers | Structural equation modelling | Customers' intention | Resource matching attributes | Perceived value | Transaction costs | Kundenservice | Customer service | Auktion | Auction | USA | United States | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.03.022 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012025991