The dynamics of service productivity and value creation : a service life cycle perspective
Year of publication: |
2013
|
---|---|
Authors: | Janeschek, Sabine ; Hottum, Peter ; Kicherer, Florian ; Bienzeisler, Bernd |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 3/4, p. 366-377
|
Subject: | Dienstleistung | Services | Produktivität | Productivity | Betriebliche Wertschöpfung | Value creation | Produktlebenszyklus | Product life cycle | Performance-Messung | Performance measurement |
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