The dynamics of the service delivery process: A value-based approach
Year of publication: |
1997
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Authors: | Ruyter, K.de ; Wetzels, M. ; Lemmink, J. ; Mattsson, J. |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 14.1997, 3, p. 231-244
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