The effect of attributions and failure severity on consumer complain behaviors in sharing economy
Year of publication: |
2023
|
---|---|
Authors: | Sofia, Regina Deka ; Afiff, Adi Zakaria ; Aruan, Daniel Tumpal Hamonangan |
Published in: |
Cogent Business & Management. - ISSN 2331-1975. - Vol. 10.2023, 3, p. 1-19
|
Publisher: |
Abingdon : Taylor & Francis |
Subject: | attribution | complaint behavior | digital platforms | negative word of mouth | severity of failure | sharing economy |
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