The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Year of publication: |
2022
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Authors: | Jang, Seochul ; Bae, Joonheui ; Kim, Kyung Hoon |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9167, ZDB-ID 2659000-1. - Vol. 32.2022, 4, p. 645-659
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Subject: | customer knowledge sharing | organizational agility | repurchase intention | Service experience | social exchange theory | Wissenstransfer | Knowledge transfer | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Konsumentenverhalten | Consumer behaviour |
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