The effect of intercultural sensitivity on employee performance in cross-cultural service encounters
| Year of publication: |
2005
|
|---|---|
| Authors: | Sizoo, Steve ; Plank, Richard ; Iskat, Wilfried ; Serrie, Hendrick |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 4, p. 245
|