The effect of online service quality factors on internet usage
Year of publication: |
2011
|
---|---|
Authors: | Carlos Pinho, José ; de Lurdes Martins, Maria ; Macedo, Isabel |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 28.2011, 7, p. 706-722
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Web sites | Service quality factors | Taxation | Portugal | Customer services quality |
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