The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Suwignyo Widagdo, Yuniorita Indah Handayani, Agustin Hari Prastyowati, Lia Rachmawati and Muhaimin Dimyati
| Year of publication: |
2024
|
|---|---|
| Authors: | Widagdo, Suwignyo ; Handayani, Yuniorita Indah ; Prastyowati, Agustin Hari ; Rachmawati, Lia ; Dimyati, Muhaimin |
| Published in: |
Human systems management : HSM. - Amsterdam [u.a.] : IOS Press, ISSN 0167-2533, ZDB-ID 863939-5. - Vol. 43.2024, 2, p. 181-194
|
| Subject: | Reliability | empathy | customer satisfaction | service quality | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Indonesien | Indonesia | Konsumentenverhalten | Consumer behaviour | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3233/HSM-230003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014519480