The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Year of publication: |
2020
|
---|---|
Authors: | Tjahjaningsih, Endang ; Ningsih, Dewi Handayani Untari ; Utomo, Agus Prasetyo |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 12, p. 481-490
|
Subject: | Service Quality | Product Diversity | Satisfaction | Word of Mouth | Loyalty | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing | Produktqualität | Product quality |
-
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa, (2016)
-
Quality perception of accounting firm customers
Mainardes, Emerson Wagner, (2022)
-
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C., (2018)
- More ...
-
Exchange rate pass through viewed from wholesale price in Indonesia
Sri Isnowati, (2020)
-
The effect labor wage and exchange rate on inflation
Isnowati, Sri, (2023)
- More ...