The effect of social relationships on the rates of referral to specialists
Rosa Hendijani and Diane P. Bischak (Haskayne School ob Business, University of Calgary, Calgary, Canada)
| Year of publication: |
2016
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|---|---|
| Authors: | Hendijani, Rosa ; Bischak, Diane P. |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 36.2016, 4, p. 384-407
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| Subject: | Service design | Behavioural operations management | Centralized referral system | Gatekeeping | Queueing | Referral rate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-02-2015-0086 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011565368