The effect of type of company doing home delivery during a pandemic on consumers' quality perceptions and behavior
Year of publication: |
2022
|
---|---|
Authors: | Movarrei, Reza ; Rezaee Vessal, Sara ; Vessal, Saeedeh Rezaee ; Aspara, Jaakko |
Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 52.2022, 11, p. 1-24
|
Subject: | COVID-19 | Hygienic quality | Last-mile delivery | Quality perception | Retail | Coronavirus | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Einzelhandel | Retail trade |
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