The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings : a cross cultural analysis
Norizan Kassim; Nor Asiah Abdullah
| Year of publication: |
2010
|
|---|---|
| Authors: | Kassim, Norizan ; Abdullah, Nor Asiah |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 22.2010, 3, p. 351-371
|
| Subject: | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Interkulturelles Management | Cross-cultural management | Malaysia | Katar | Qatar |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008701737