The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Woojin Lee; Cassandra Castellanos; H. S. Chris Choi
| Year of publication: |
2012
|
|---|---|
| Authors: | Lee, Woojin ; Castellanos, Cassandra ; Choi, H. S. Chris |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 29.2012, 7/8, p. 731-743
|
| Subject: | Fluggesellschaft | Airline | Kundenservice | Customer service | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Innovationsdiffusion | Innovation diffusion | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009711005