The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Year of publication: |
February 2017
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Authors: | Su, LuJun ; Hsu, Maxwell K. ; Swanson, Scott |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 41.2017, 2, p. 180-210
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Subject: | service fairness | destination image | service quality | satisfaction | trust | loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | China | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Urlaubsverhalten | Holiday behaviour | Destinationsmanagement | Destination management | Tourismusmarketing | Tourism marketing | Kulturgüter | Cultural heritage | Tourismusregion | Tourism destination |
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