The effectiveness of management-by-walking-around : a randomized field study
Year of publication: |
2015
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Authors: | Tucker, Anita L. ; Singer, Sara J. |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 24.2015, 2, p. 253-271
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Subject: | health care | implementation research | patient safety | quality improvement | survey research | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Patienten | Patients | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Feldforschung | Field research | Befragung | Interview |
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