The effects of a service provider's messy appearance on customer reactions
Year of publication: |
2011
|
---|---|
Authors: | Vilnai-Yavetz, Iris ; Rafaeli, Anat |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 32.2011, 3, p. 161-180
|
Subject: | Kundenservice | Customer service | Bankberufe | Bank employees | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
-
Lee, Myoung-Soung, (2023)
-
Reihlen, Albrecht Walter, (2002)
-
Erasmus, Alet C., (2013)
- More ...
-
Service professionals and managerial control : institutional, employment, and personal segmentations
Vilnai-Yavetz, Iris, (2020)
-
Three dimensions of the tip of the iceberg : designing the work environment
Vilnai-Yavetz, Iris, (2011)
-
Emotion as a Connection of Physical Artifacts and Organizations
Rafaeli, Anat, (2004)
- More ...