The effects of customer contact on organizational structure and performance in service firms
Year of publication: |
2012
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Authors: | Skaggs, Bruce C. ; Galli-Debicella, Alexandra |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 3 (1.2.), p. 337-353
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The effects of customer contact on organizational structure and performance in service firms
Skaggs, Bruce C., (2012)
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