The effects of Investors in People and ISO 9002 in local authority leisure facilities
Year of publication: |
2001
|
---|---|
Authors: | Lentell, Robert ; Morris, Barbara |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 18.2001, 4, p. 415-430
|
Publisher: |
MCB UP Ltd |
Subject: | ISO 9000 | Quality management | Service quality | Leisure industry | Local government |
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