The effects of local residents' emotional labor on tourists' satisfaction : the mediating role of tourism experience
Year of publication: |
2020
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Authors: | Shi, Yunxia ; Bao, Xinxin ; Hu, Ruonan ; Ma, Chunhao |
Published in: |
Inventi impact: service sector. - Bhopal : Inventi Journals, ISSN 2249-0965, ZDB-ID 2821951-X. - 2020, 2, p. 110-121
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Subject: | Emotional Labor | Deep Acting | Surface Acting | Tourism Experience | Satisfaction | Emotion | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Tourismus | Tourism | Urlaubsverhalten | Holiday behaviour | Arbeitszufriedenheit | Job satisfaction | Tourismuswirtschaft | Tourism industry |
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