The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
| Year of publication: |
2009
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|---|---|
| Authors: | Kim, Taegoo (Terry) ; Kim, Woo Gon ; Kim, Hong-Bumm |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 8022458. - Vol. 30.2009, 1, p. 51-63
|