The effects of positive affect and personal information search on outcomes in call centers: An empirical study
Year of publication: |
2012
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Authors: | Doucet, Lorna ; Thatcher, Sherry M.B. ; Thatcher, Matt E. |
Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 52.2012, 3, p. 664-674
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