The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Meizhen Lin, Qian Ling, Yanling Liu, Rong Hu
| Year of publication: |
2021
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|---|---|
| Authors: | Lin, Meizhen ; Ling, Qian ; Liu, Yanling ; Hu, Rong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 97.2021, p. 1-10
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| Subject: | Employee psychological service climate | Employee service-oriented behaviors | Empowering leadership | External departments' internal service quality | Managers' commitment to service quality | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Betriebsklima | Work climate | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102995 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012820015