The effects of service climate and servicescape on service convenience in the hospital
Year of publication: |
2008
|
---|---|
Authors: | Lee, Les Tien-shang ; Vichet, Khen |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 4.2008, 4, p. 415-436
|
Subject: | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Standardisierung | Standardization | Arbeitsverhalten | Work behaviour | Taiwan |
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