The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Year of publication: |
2015
|
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Authors: | Bezerra, George C.L. ; Gomes, Carlos F. |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 44-45.2015, p. 77-81
|
Publisher: |
Elsevier |
Subject: | Airport service quality | Passenger satisfaction | Service quality dimensions |
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Bezerra, George C. L., (2015)
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