The effects of smileys on receivers' emotions
Katja Lohmann, Sebastian Stefan Pyka and Cornelia Zanger
| Year of publication: |
2017
|
|---|---|
| Authors: | Lohmann, Katja ; Pyka, Sebastian Stefan ; Zanger, Cornelia |
| Published in: |
The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 34.2017, 6, p. 489-495
|
| Subject: | Online | Emotion | Service encounter | Emotional contagion | Computer-mediated communication | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kommunikation | Communication | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-02-2017-2120 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011814479