The effects of total quality management and organisational learning on business performance : evidence from Taiwanese insurance industries
Year of publication: |
2014
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Authors: | Lee, Hsu-hua ; Lee, Chen-ying |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 9, p. 1072-1087
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Subject: | insurance industry | total quality management | organisational learning | business performance | mediating effects | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management | Lernende Organisation | Learning organization | Taiwan | Versicherung | Insurance |
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