The effects of total quality management on customer service management in the Nigerian banking industry : an empirical analysis
Year of publication: |
2013
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Authors: | Awolusi, Olawumi Dele |
Published in: |
International journal of management and network economics : IJMNE. - Genève [u.a.] : Inderscience Enterprises, ISSN 1754-2316, ZDB-ID 2452918-7. - Vol. 3.2013, 1, p. 57-77
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Subject: | total quality management | TQM | customer service management | CSM | factor analysis | multivariate analysis | banking | Nigeria | Qualitätsmanagement | Quality management | Bank | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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