The effortless experience : conquering the new battleground for customer loyalty
Matthew Dixon, Nick Toman and Rick DeLisi
| Year of publication: |
[2013]
|
|---|---|
| Authors: | Dixon, Matthew ; Toman, Nick ; DeLisi, Rick |
| Publisher: |
New York, NY : Portfolio/Penguin |
| Subject: | Kundenbindung | Customer retention | Kundenservice | Customer service |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIII, 237 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-1-59184-581-2 ; 978-0-241-00330-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010187290