The Excellence Grid : a tool to identify attributes that drive service excellence
Sheila Roy and Indrajit Mukherjee
| Year of publication: |
2017
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|---|---|
| Authors: | Roy, Sheila ; Mukherjee, Indrajit |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 34.2017, 8, p. 1209-1228
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| Subject: | Service quality | Kano model | Service excellence | Excellence Grid | Importance grid | Ordinal logistic regression | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Computernetz | Computer network | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-07-2015-0098 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011754337