THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY
| Year of publication: |
2011
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|---|---|
| Authors: | HARTMANN, EVI ; DE GRAHL, ALEXANDER |
| Published in: |
The journal of supply chain management : a global review of purchasing and supply. - Hoboken, NJ : Wiley-Blackwell, ISSN 1523-2409, ZDB-ID 14635690. - Vol. 47.2011, 3, p. 63-86
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